POSTING ACTIVE · REQ-52462 · FY26.Q3
Program Manager, Contingent Workforce
[ COMPENSATION RANGE · ANNUAL · BASE ]
$155,000 – $186,000USD
MIDPOINT
$170,500
SPREAD
$31,000
LEVEL
EXECUTIVE
§ 01
OVERVIEW
We are seeking an experienced and analytical Contingent Workforce Program (CWP) Manager to oversee our high-volume, end-to-end CW operations. In this role, you will lead a dedicated team of Program Specialists, manage supplier performance, and drive operational excellence across our fast-paced program ecosystem.
You will be instrumental in optimizing our high-volume talent acquisition funnel, analyzing metrics from requisition intake to worker offboarding, and translating program data into actionable insights for leadership. If you thrive on data-driven strategy, team leadership, and building strong supplier partnerships in a dynamic environment, this role is for you.
§ 02
IN THIS ROLE, YOU WILL
- Lead, mentor, and develop a high-performing team of Contingent Workforce Specialists.
- Oversee day-to-day operations to ensure requisitions are distributed, managed, and filled in alignment with SLAs.
- Drive continuous process improvement across program operations to streamline workflows, eliminate bottlenecks, and increase efficiency.
- Serve as the primary escalation point for complex operational challenges, client queries, and supplier issues.
- Conduct end-to-end requisition funnel analysis, tracking key performance indicators (KPIs) such as submission-to-hire ratios, interview-to-hire ratios, time-to-fill, and fill rates.
- Perform in-depth attrition analysis to identify root causes of early worker roll-offs and surface labor trends to improve retention.
- Leverage analytical insights to identify process improvement opportunities within the talent acquisition lifecycle.
- Transform raw workforce data into meaningful market intelligence and executive-ready reporting.
- Manage relationships with partner staffing agencies and vendors to drive delivery quality and fill capability.
- Train and onboard new suppliers and conduct monthly supplier meetings.
- Develop, monitor, and maintain Supplier Scorecards to evaluate vendor effectiveness and hold suppliers accountable to SLAs.
- Organize and facilitate periodic supplier performance reviews and tiering strategies.
- Act as a trusted advisor to hiring managers and internal stakeholders regarding labor market dynamics, pay rates, and contingent workforce strategy.
- Monitor program compliance, legal guidelines, and vendor contract adherence
§ 03
QUALIFICATIONS
- 6+ years of experience in Contingent Workforce Management, Managed Service Provider (MSP) operations, with at least 2+ years managing direct reports.
- Hands-on experience with Vendor Management Systems (e.g., Fieldglass or Beeline).
- Strong analytical acumen with proven experience deriving insights from metrics (funnel performance, attrition trends, rate benchmarks).
- Demonstrated success managing staffing supplier networks, SLA tracking, and scorecard creation.
- Exceptional verbal, written, and presentation skills suited for executive stakeholders and QBR deliveries.
§ 04
BONUS QUALIFICATIONS
- Certified Contingent Workforce Professional.
- Background in market rate benchmarking and contingent labor compliance (co-employment, tenure management).
§ 05
REQUIREMENTS
Description
- 6+ years of experience in Contingent Workforce Management, Managed Service Provider (MSP) operations, with at least 2+ years managing direct reports.
- Hands-on experience with Vendor Management Systems (e.g., Fieldglass or Beeline).
- Strong analytical acumen with proven experience deriving insights from metrics (funnel performance, attrition trends, rate benchmarks).
- Demonstrated success managing staffing supplier networks, SLA tracking, and scorecard creation.
- Exceptional verbal, written, and presentation skills suited for executive stakeholders and QBR deliveries. Bonus Qualifications
- Certified Contingent Workforce Professional.
- Background in market rate benchmarking and contingent labor compliance (co-employment, tenure management).
QUESTIONS AND ANSWERS
- How much does the Program Manager, Contingent Workforce at Zoox pay?
- The posting lists a range of $155K–$186K per year. Ranges reflect what Zoox publicly declared on the source posting.
- Where is this Program Manager, Contingent Workforce role based?
- The role is based in Foster City, CA.
- What experience does Zoox expect for this role?
- The posting is tagged as a executive-level role, typically 10+ years of experience. Check the requirements section for specifics.
- Where is Zoox headquartered?
- Zoox is headquartered in Foster City, USA.
- How was this posting sourced?
- This role was pulled directly from Zoox's Lever careers site. Apply links open in the employer's own ATS — no reposts or aggregator middleware.
[ APPLICATION ROUTE ]LEVER · External ATS
Apply links open in the employer's official ATS. Always verify recruitment messages on the company's careers page before sharing personal information.
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