POSTING ACTIVE · REQ-AD4D0 · FY26.Q3
Manager, City Operations
[ COMPENSATION RANGE · ANNUAL · BASE ]
$158,000 – $189,000USD
MIDPOINT
$173,500
SPREAD
$31,000
LEVEL
LEAD
§ 01
OVERVIEW
Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.
§ 02
IN THIS ROLE, YOU WILL
- Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
- Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
- Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
- Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
- Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
- Build and maintain strong relationships with local stakeholders and regulatory bodies.
- Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
- Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
- Deliver effective change leadership while regularly communicating performance trends and improvements to the organization
§ 03
QUALIFICATIONS
- Bachelors Degree
- 8+ years leading the business side of relevant large-scale operations
- 3+ years of managing large teams of FTEs and contingent labor
- Management of continuous safety standards and improvement initiatives
- Experience in change management processes & managing large amounts of data
- Ability to work on-site at your market’s facilities
- Ability to travel when necessary
§ 04
BONUS QUALIFICATIONS
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
- PMP certification, or equivalent.
§ 05
REQUIREMENTS
Description
- Bachelors Degree
- 8+ years leading the business side of relevant large-scale operations
- 3+ years of managing large teams of FTEs and contingent labor
- Management of continuous safety standards and improvement initiatives
- Experience in change management processes & managing large amounts of data
- Ability to work on-site at your market’s facilities
- Ability to travel when necessary Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
- PMP certification, or equivalent.
QUESTIONS AND ANSWERS
- How much does the Manager, City Operations at Zoox pay?
- The posting lists a range of $158K–$189K per year. Ranges reflect what Zoox publicly declared on the source posting.
- Where is this Manager, City Operations role based?
- The role is based in Southern California.
- What experience does Zoox expect for this role?
- The posting is tagged as a lead-level role, typically 7+ years of experience. Check the requirements section for specifics.
- Where is Zoox headquartered?
- Zoox is headquartered in Foster City, USA.
- How was this posting sourced?
- This role was pulled directly from Zoox's Lever careers site. Apply links open in the employer's own ATS — no reposts or aggregator middleware.
[ APPLICATION ROUTE ]LEVER · External ATS
Apply links open in the employer's official ATS. Always verify recruitment messages on the company's careers page before sharing personal information.
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